Due to restrictions caused by COVID-19 circumstance, Google is temporarily removing some features from Google My Business.
“During the unprecedented COVID-19 situation, we are taking steps to protect the health of our team members and reduce the need for people to come into our offices. As a result, there may be some temporary limitations and delays in support as we prioritize critical services.”
For a short time period, these features will be temporarily limited or may be removed.
Google My Business won’t publish any new reviews or new Q&A until further notification. Existing reviews, review replies and Q&A will be visible.
Probably, any recently submitted reviews, replies and questions will eventually be published when Google have the resources to do so.
In an announcement to Search Engine Journal, local marketing expert Bill Hartzer gave his considerations on the choice to restrict these features:
“Most likely, Google is doing this because they want to make sure that the information provided is valid and from trusted sources. I can only imagine how quickly the Q&A could potentially get out of hand if they allowed anyone to answer questions.”
During this time, the Google My Business support team will organize looking into new postings, claims, and verification’s for critical health-related companies.
That implies, with Google organizing critical services, different kinds of organizations can expect a delay for publication of new postings, claims, and verification’s.
Google’s prioritization of critical services will also stretch out to looking into business information edits.
This incorporates reviews for:
If your business doesn’t give a critical, health related assistance then it might be some time before you see any edits go live on your GMB posting.
Supposedly, Google isn’t confining Google Posts functionality.
That implies, if you have new updates to share to your clients, you can still utilize your GMB posting to publish posts.
That may change over the long haul, however, as these are erratic occasions we’re surviving.
Exploit Google Posts while it’s still available.