Most contact pages are designed with function in mind.
They slap an email address, telephone, and location on a plain background and consider it a day.
But basic contact pages don’t inspire visitors to reach out and connect.
Other pages make it simple to contact the company – which is marvelous.
But, that can also drive up customer support costs.
So what makes the awesome Contact Us page?
A marvelous Contact Us page finds the perfect balance between making it simple to reach the company and sharing resources users can use to respond to their questions immediately.
Continue reading to find 6 examples of Contact Us pages that go past the basics and will, ideally, inspire you to take your site to the next level.
At first glance, Broker Notes’ contact page looks truly uncovered.
There’s no graphics, no quirky copy, only a regular contact form.
Incredible for UX, but not very good for motivating users to connect.
So what stands apart on this page?
The drop-down menu under “How can we help you?” lets users share the reason they are reaching the site.
This makes it simpler to figure out requests and respond to important contacts as soon as possible.
For instance, if you select “I am an broker hoping to promote on Broker Notes,” it takes you to another form to share more data about your firm.
The little bar at the bottom tells you how much time is left in the form, so users are less inclined to get irritated.
Sleeknote utilizes a similar format to Broker Notes – they ask how they can help and give links to book a demo or become a partner.
If the user needs something different, they are welcome to fill out the contact form.
Another element that stands apart is Sleeknote’s live talk choice, where users can reach out to learn more about what they offer or ask questions.
Making it simple to discover data fills two needs. It:
Enables the user to discover what they need.
Decreases the number of contacts the brand needs to manage.
In other words, it’s a win win.
BrightLocal keeps their contact page basic but customizes it with the names and faces of their support team.
This helps users with feeling like they are connecting with real people, not just a faceless brand.
They also ask if users are a current customer, which lets them offer better service by understanding whether a contact is likely to have a question or need service.
There’s a ton to adore about RedBull’s site, but their contact page really stands out.
Like Yeti, they use a striking image in the background.
They also provide a category drop-down so users can share what they need help with.
Just below the standard contact form, they provide a special form just for Press members, which is a pleasant touch (and likely cuts down on the number of press requests they get through their regular contact form!)
If fun undies are your jam, then you’ll need to look at MeUndies.
The brand offers a great vibe, and it shows on their contact us page.
Like most other brands, they try to guide users to their help center first.
Can’t find what you need?
They make it simple to link with their “CheekSquad” by chat, email, text, or social.
How often have you contacted customer support service and spent days waiting for a response?
Podia begin by highlighting their short wait time, which is truly smart – particularly as many people are working remotely these days.
They also share live chat hours and photos of their support team to remind customers they’ll be talking to a real live person.
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